Dorset Discount Deal
This promotion will run from 2 April 2019 and will conclude on 31 August 2019.

  • 25% discount per person who is living in Dorset for any 1-day Recreational course only.
  • Offer excludes evening courses and Teen Cook.
  • Either the buyer or attendee must live in Dorset and be able to prove their postcode at the time of booking.
  • Email or telephone bookings only (01202 280050).
  • Offer applies to new bookings only – does not apply when using an existing gift voucher to purchase a course.
  • Only for courses booked and attended between the promotional dates, above.
  • Only applies when booking a specific cookery course/date – does not apply when purchasing an ‘open gift voucher’.
  • Paid in full at time of booking with a debit card rather than credit card.

Early Bird Offer
This offer was created to reward those booking in advance and or ‘outside of Dorset’, from 2 April 2019.

For Recreational Courses

  • Cannot be used in conjunction with any other offer.
  • 25% discount for 1 day Recreational courses booked 6 months or more in advance of the course start date.
  • Excludes evening courses and Teen Cook.
  • Telephone bookings only (01202 280050).
  • Offer applies to new bookings only – does not apply when using an existing gift voucher to purchase a course.
  • Promotion cannot be used during the months of November and December.
  • Only applies when booking a specific cookery course/date – does not apply when purchasing an ‘open gift voucher’.
  • Paid in full at time of booking with a debit card rather than credit card.

For 5 Day Courses

  • Cannot be used in conjunction with any other offer.
  • 15% discount for 5 day courses booked 9 months or more in advance of the course start date.
  • Excludes ‘Food Business Start-up’.
  • Telephone bookings only (01202 280050).
  • Offer applies to new bookings only – does not apply when using an existing gift voucher to purchase a course.
  • Cannot be used during the months of November and December.
  • Only applies when booking a specific cookery course/date – does not apply when purchasing an ‘open gift voucher’.
  • Paid in full at time of booking with a debit card rather than credit card.

For Professional Culinary Arts Courses

  • Cannot be used in conjunction with any other offer.
  • 10% discount when batch booking courses and in advance of attending.
  • Examples:
  • 1. Book Bronze, Silver and Gold and get 10% off both Silver and Gold (saving of £1,033.50).
  • 2. Book Bronze and Silver and get 10% off Silver (saving £318.00).
  • 3. Book Silver and Gold and get 10% of Gold (saving £715.50).
  • Excludes ‘Bronze’.
  • Once a course is has been attended the offer is void.
  • Telephone bookings only (01202 280050).
  • Paid in full at time of booking with a debit card rather than credit card.

Payments, Deposits and Security
Recreational Courses: Payment is required in full to secure enrolment. Payment Details can be found on your invoice. Always include the Invoice Number as a payment reference.

Professional Courses: Payment should be made in full to secure enrolment. A non-refundable 15% deposit will reserve a place on any professional course for up to 30 days. An Instalment Plan can be requested to deal with the balance of the course fees. Instalment Plans incur a one-off charge of £100. With a payment plan, the balance of any course fees can be divided by the number of months left before the start date of the course. Please ask the office for further written details relating to Late Payment Charges.

Payment Methods and Course Confirmations
Please refer to the footer of our website for payment methods (card types) accepted. All payments online will be followed up with an itemized invoice. This invoice is also regarded as your ‘Ticket’.

Transfer Policy – Recreational & 5 Day Courses
21 days or more of the commencement of the Recreational Course a Transfer is free. From within 21 days of the commencement of the Recreational Course a Transfer Fee will apply. Within 7 days of the commencement of the Recreational Course an additional fee of Ingredients will be charged at approximately £18 per person (The actual Ingredients Fee is specific to the course type).

Transfer Fees
Recreational Course: £20.
2 Day Course: £25.
5 Day Course: £45.

Please note that any Transfers are always subject to availability. A transfer must then be within 12 months of the original booking and remains at the sole discretion of the Principle.

Transfer Policy – Professional Culinary Courses
A request for transfer between our accredited courses must be provided in writing. Requests made within 6 weeks of the commencement of the Professional Course are however unlikely.

Transfer Fees
Professional Course: £190.

Please note that any Transfers are always subject to availability. A transfer must then be within 12 months of the original booking and remains at the sole discretion of the Principle.

Cancellation Policy and Refund Policy – Recreational & 5 Day Courses
Refunds may be requested up to 21 days of the commencement of the Recreational Course. Please note the following Administration and Handling Charges:

Handling Charges
Recreational Course: £20.
2 Day Course: £25.
5 Day Course: £45.

Most bookings for Recreational Courses are made months in advance. It is therefore hard to resell any place(s) within 21 days of the commencement of the course date. If you want to cancel your booking within 21 days of the commencement of the Recreational course, WhitePepper Cookery Ltd. will resist your place for resale to other customers. If we are unable to resell your place in the remaining time, you will forfeit any course fees associated with your booking. You may transfer the booking into the name of another person, if you notify us. If a person booked onto the course fails to attend for any reason, they would not be entitled to a Refund or a Transfer to another course.

Gift Vouchers are non-refundable. Any Deposits and part-payments made towards a course(s) are non-refundable.

Cancellation Policy and Refund Policy – Professional Culinary Courses
Most bookings for Professional courses are made years/months in advance. It is therefore hard to resell any place(s) within 6 weeks of the commencement of the course date. If you want to cancel your booking within 6 weeks of the commencement of the Professional Course, WhitePepper Cookery Ltd. will resist your place for resale to other customers. If we are unable to resell your place in the remaining time, you will forfeit any Deposit and/or Payments made associated with your booking. It may be possible to Transfer subject to a Transfer Fee (and availability), or transfer the booking into the name of another person, if you notify us. If a person booked onto the course fails to attend for any reason, they would not be entitled to a Refund or a Transfer to another course.

General Statement
We reserve the right to cancel courses or change dates where necessary to accommodate the smooth running of the business and it’s portfolio of courses. In the unlikely event of a cancellation of a course we aim to provide a suitable transfer to an alternative date or course free of charge. We reserve the right to change cookery courses, content and recipes without notice. We cannot be held liable for any third-party costs, such as travel arrangements, accommodation or disruption. We recommend that you obtain the appropriate insurances.

Gift Voucher Statement

  • All the relevant policies above will apply: Transfer, Cancellation and Refund
  • Valid for 9 months from purchase (new policy from 1st Nov. 2018). This validity refers to the Recipient completing a course within the 9 month timeframe.
  • Extending Validity incurs an Administration and Handling charge of £20. for each Gift Voucher. Requests must be made within 1 month of the expiry. Extensions are limited to 60 additional days.
  • Can be topped up to a greater value.
  • All requests are subject to availability.
  • Can be used in exchanged for items in the CookShop.
  • Cannot be exchanged for cash.
  • Cannot be refunded under any circumstances.

Travel Insurance
We would strongly recommend travel insurance, which may provide cover in the event you are unable to attend your course for reasons including: weather, transport disruptions, personal issues (illness, sickness, bereavement of an immediate relative or other) – this list is not exhaustive. Please also see Cancellation/Refund Policy and General Statement, above.

Dietary requirements, Food Allergies & Illness
We cannot guarantee any protection from allergies. We will be happy to discuss any allergy concerns you have before you book a course so you can make an informed decision whether to attend at your own risk. It is always your responsibility to advise us at the time of booking of any allergies or special requirements that may need to be taken into consideration for the duration of the course, such as diabetes.