General Statement

  1. All bookings are subject to our business terms and conditions, which are agreed upon by making payments towards course(s).
  2. We reserve the right to cancel courses or change dates where necessary to accommodate the smooth running of the business and it’s portfolio of courses. In the event of our cancellation of a course we aim to provide a suitable transfer to an alternative date or course, free of charge.
  3. We reserve the right to change cookery courses, content and recipes without notice.
  4. We cannot be held liable for any third-party costs, such as travel arrangements, accommodation or disruption. We recommend that you obtain the appropriate insurances.

 

Travel Insurance

  1. We would strongly recommend travel insurance, which may provide compensation in the event you are unable to attend or complete your course for reasons including but not limited to: weather, transport disruptions, personal or health issues (illness, sickness, bereavement of an immediate relative or other) – this list is not exhaustive.

 

Force Majeure

  1. WhitePepper Cookery Ltd. is following government guidelines to enable a Covid-free environment. This is made easier by our commitment to small group sizes. If the chef academy or cookery school is forced to cancel courses or temporarily close due to circumstances outside our control (including: an act of God, fire, flood, drought, earthquake, windstorm, explosion or other natural disaster; pandemic or epidemic; war; acts of terrorism; civil emergency (whether an emergency be declared or not); adverse weather conditions; under the order of any Government or public or local authority; labour dispute including, but not limited to, strikes, industrial action, lockouts or boycott) we would make the commitment to ensuring that students booked on accredited courses had an opportunity to complete their submission for the relevant qualification(s). This includes a free transfer to another/the remainder of the course, should sufficient training not have been completed during the first attendance.

 

Standard Transfer Policy (cookery school)

  1. 21 days or more of the commencement of the Recreational Course a Transfer is free.
  2. From within 21 days of the commencement of the Recreational Course a Transfer Fee will apply.
  3. Within 7 days of the commencement of the Recreational Course an additional fee of ingredients will be charged at approximately £18 per person (The actual Ingredients Fee is specific to the course type).
  4. Transfer Fees: Recreational Course: £20
  5. Please note that any Transfers are always subject to availability. Attendance must then be within 12 months of the original booking and remains at the sole discretion of the Principle.

 

Standard Cancellation/Refund Policy (cookery school)

  1. Refunds may be requested up to 21 days of the commencement of the Recreational Course. Please note the following

Handling Charges: Recreational Course: £20.

  1. Most bookings for Recreational Courses are made months in advance. It is therefore hard to resell any place(s) within 21 days of the commencement of the course date. If you want to cancel your booking within 21 days of the commencement of the Recreational course, WhitePepper Cookery Ltd. will resist your place for resale to other customers.
  2. If we are unable to resell your place in the remaining time, you will forfeit any course fees associated with your booking.
  3. If we can resell your place (even at a discounted rate), we will refund the money less the Handling Charge.
  4. You may transfer the booking into the name of another person, if you notify us.
  5. If a person booked onto the course fails to attend for any reason, they would not be entitled to a Refund or a Transfer to another course.
  6. Gift Vouchers are non-refundable. Any Deposits and part-payments made towards a course(s) are non-refundable i.e. courses paid by instalment plan.

 

Standard Transfer Policy (chef academy)

  1. A request for transfer between our accredited courses must be provided in writing. Requests made within 8 weeks of the commencement of the Professional Course are however very unlikely. Please note the following Transfer Fees: Professional Course; £190.
  2. Please note that any Transfers are always subject to availability. Attendance must then be within 12 months of the original booking and remains at the sole discretion of the Principle.

 

Standard Cancellation Policy/Refund Policy (chef academy)

  1. Most bookings for Professional courses are made years/months in advance.
  2. Once enrolment is confirmed by completing an application form and by paying all fees and/or by entering into a payment plan contract, if subsequently, we are unable to resell your place as per your request you will forfeit any deposit and/or payments made and associated with your booking.
  3. We will take reasonable steps to resell your place. This will be particularly challenging less than 8 weeks before the commencement of the course date and even more so during a pandemic.
  4. It may be possible to transfer subject to a Transfer Fee (and availability), or transfer the booking into the name of another person, if you notify us.
  5. If a person booked onto the course fails to attend for any reason, they would not be entitled to a Refund or a Transfer to another course.

 

Standard Gift Voucher Policy Statement

  1. All the relevant policies above will apply: Transfer, Cancellation and Refund
  2. Valid for 9 months from purchase (new policy from 1st Nov. 2018). This validity refers to the Recipient completing a course within the 9 month timeframe.
  3. Extending Validity incurs an Administration and Handling charge of £20. for each Gift Voucher. Requests must be made within 1 month of the expiry. Extensions are limited to 60 additional days.

(i) Can be topped up to a greater value.

(ii)All requests are subject to availability.

(iii) Can be used in exchanged for items in the CookShop.

(iv) Cannot be exchanged for cash.

(v) Cannot be refunded under any circumstances.

 

Payments, Deposits and Security

  1. Recreational Courses: Payment is required in full to secure enrolment.
  2. Payment Details can be found on your invoice. Always include the Invoice Number as a payment reference.
  3. Professional Courses: Non-refundable 15% deposit will reserve a place on any professional course for up to 30 days.
  4. An Instalment Plan can be requested to deal with the balance of the course fees. Instalment Plans incur a one-off charge of 5% associated with administration costs. Normally, with a payment plan, the balance of any course fees can be divided by the number of months left before the start date of the course.
  5. Please ask the office for further written details relating to Late Payment Charges.
  6. Payments made towards courses will not be refunded when a suitable alternative date is offered.

 

Payment Methods and Course Confirmations

  1. All payments online will be followed up with an itemized invoice. This invoice is also regarded as your ‘Ticket’.

 

Dietary requirements, Food Allergies & Illness

  1. We cannot guarantee any protection from allergies.
  2. We will be happy to discuss any allergy concerns you have before you book a course so you can make an informed decision whether to attend at your own risk.
  3. It is always your responsibility to advise us at the time of booking of any allergies or special requirements that may need to be taken into consideration for the duration of the course, such as diabetes.
  4. Attendance is at your own risk entirely. We accept no liability for accidents or illness incurred during your visit.