Health and Safety:

Please wear comfortable clothes and shoes. Shoes must have soft soles, such as trainers or gym shoes but not open toed. Office shoes or high-heels are not appropriate. We ask that long hair is tied back. All courses begin with a health and safety statement.

Dietary requirements, food allergies & illness:

You must inform us in writing, at the time of booking of any requirement, allergy and illness that you may have and the subsequent medication. A decision will be made at this time as to the suitability of the course or event at White Pepper Cookery School. More often than not we are able to accommodate requests but we are unable to change the content of courses for individuals.

We cannot guarantee any protection from allergies. We will be happy to discuss any concerns you have before you book a course so you can make an informed decision whether to attend at your own risk. It is always your responsibility to advise us when booking, of any allergies or special requirements that may need to be taken into consideration for the duration of the course, such as diabetes.

Making Payment:

Recreational Courses;
We require payment in full to secure place(s). We are unable to make provisional bookings for courses.

Professional Courses:
Can be reserved with a non-refundable 15% deposit to secure your place(s). The remaining balance is due no less than six weeks prior to the event date. Please ask the office for further written details for Payment Plans and Late Payment Charges.

Bespoke Events (corporate, private, hen parties and catering):
Require a non-refundable 40% deposit to secure the date, and event. The remaining balance is due no less than six weeks prior to the event date.

Payment Methods:

Credit cards incur a surcharge of 1.9%. Please refer to the footer of our website for payment methods (card types) accepted.

All payments online will be followed up with an itemised invoice. This invoice is also regarded as your ‘Ticket’.

Making payment of the balance of your invoice must be done no later than 6 weeks before the start date of the course/event, known as the ‘due by date’. Interest will be charged at the current rate for late payments. The balance of your invoice can be paid by following the instructions at the bottom of the invoice.

Always include the Invoice Number as a payment reference.

Transfer, Cancellation and Refund Policy:

Recreational Courses:

Up to 28 days before the course a transfer can be requested, subject to an administration and rebooking charge of £25 + VAT for each transfer made.

We regret that transfers within 28 days are not be possible, although the final decision is at our sole discretion.

If you are unable to attend yourself then we allow friends or family to attend in your place, given you inform us of their details 48 hours in advance.

We regret that no refunds are given in any circumstances.

Professional Courses:

It may be possible to offer you a transfer, subject to availability, within 6 weeks before the start of the professional course, with a £150 + VAT administration charge.

We regret that no refunds are given in any circumstances.

Private Events:

Deposits are non-refundable. Some events with have additional contracts to adhere to, which further explain the liabilities of both parties and cancellation policies.

General Statement:

We reserve the right to cancel courses/dates where necessary but will always work with you to find the best solution possible. In the unlikely event of a cancellation of a course we aim to provide a suitable transfer to an alternative date or course.  We cannot be held liable for any third-party costs, such as travel arrangements, accommodation or disruption. We recommend that you obtain the appropriate insurances.

We reserve the right to change cookery courses, content and recipes without notice.

Gift Vouchers:

  • All the above policies apply
  • Valid for 12 months from purchase. This validity refers to linking to a specific course date. That is, you must specify the course date within 12 months but can attend outside 12 months.
  • Extending a voucher’s validity incurs an administration and rebooking charge of £25 + VAT for each transfer made
  • Can be topped up to a greater value
  • All requests are subject to availability
  • Can be used in exchanged for CookShop items
  • Can not be exchanged for cash
  • Can not be refunded under any circumstances

Travel Insurance:

We would strongly recommend travel insurance, which may provide cover in the event you are unable to attend your course through personal issues such as travel disruption, illness, sickness, bereavement of an immediate relative or other.