Payments, Deposits and Security
Recreational Courses: Payment is required in full to secure enrolment. Payment Details can be found on your invoice. Always include the Invoice Number as a payment reference.

Professional Courses: Payment can be made in full to secure enrolment. A non-refundable 15% deposit will reserve a place on any professional course. An Instalment Plan can be requested to deal with the balance of the course fees. Instalment Plans incur a one-off charge of £100. With a payment plan, the balance of any course fees can be divided by the number of months left before the start date of the course. Please ask the office for further written details relating to Late Payment Charges.

Payment Methods and Course Confirmations
Credit cards incur a surcharge of 1.9%. Please refer to the footer of our website for payment methods (card types) accepted. All payments online will be followed up with an itemised invoice. This invoice is also regarded as your ‘Ticket’.

Transfer Policy – Recreational & 5 Day Courses
21 days or more of the commencement of the Recreational Course a Transfer is free. From 21 days of the commencement of the Recreational Course a Transfer Fee will apply. Within 7 days of the commencement of the Recreational Course an additional fee of Ingredients will be charged at approximately £18 per person (The actual Ingredients Fee is specific to the course type).

Transfer Fees
Recreational Course: £15
2 Day Course: £20
5 Day Course: £25

Please note that any Transfers are always subject to availability. A transfer must be within 12 months of the original booking and remains at the sole discretion of the Principle.

Transfer Policy – Professional Culinary Courses
A request for transfer between our accredited courses must be provided in writing. Requests made within 6 weeks of the commencement of the Professional Course are however unlikely.

Transfer Fees
Professional Course: £180

Please note that any Transfers are always subject to availability. A transfer must be within 12 months of the original booking and remains at the sole discretion of the Principle.

Cancellation Policy and Refund Policy – Recreational & 5 Day Courses
Refunds may be requested up to 21 days of the commencement of the Recreational Course. Please note the following Administration and Handling Charges:

Handling Charges
Recreational Course: £15
2 Day Course: £20
5 Day Course: £25

Most bookings for Recreational Courses are made months in advance. It is therefore hard to resell any place(s) within 21 days of the commencement of the course date. If you want to cancel your booking within 21 days of the commencement of the Recreational course, WhitePepper Cookery Ltd. will resist your place for resale to other customers. If we are unable to resell your place in the remaining time, you will forfeit any course fees associated with your booking. You may transfer the booking into the name of another person, if you notify us. If a person booked onto the course fails to attend for any reason, they would not be entitled to a Refund or a Transfer to another course.

Gift Vouchers are non-refundable. Any Deposits and part-payments made towards a course(s) are non-refundable.

Cancellation Policy and Refund Policy – Professional Culinary Courses
Most bookings for Professional courses are made years/months in advance. It is therefore hard to resell any place(s) within 6 weeks of the commencement of the course date. If you want to cancel your booking within 6 weeks of the commencement of the Professional Course, WhitePepper Cookery Ltd. will resist your place for resale to other customers. If we are unable to resell your place in the remaining time, you will forfeit any Deposit and/or Payments made associated with your booking. It may be possible to Transfer subject to a Transfer Fee (and availability), or transfer the booking into the name of another person, if you notify us. If a person booked onto the course fails to attend for any reason, they would not be entitled to a Refund or a Transfer to another course.

General Statement
We reserve the right to cancel courses or change dates where necessary to accommodate the smooth running of the business and it’s portfolio of courses. In the unlikely event of a cancellation of a course we aim to provide a suitable transfer to an alternative date or course free of charge. We reserve the right to change cookery courses, content and recipes without notice. We cannot be held liable for any third-party costs, such as travel arrangements, accommodation or disruption. We recommend that you obtain the appropriate insurances.

Gift Voucher Statement

  • All the above policies for Transfer, Cancellation and Refund
  • Valid for 12 months from purchase. This validity refers to the Recipient completing a course within the 12 month timeframe.
  • Extending Validity incurs an Administration and Handling charge of £15 for each Gift Voucher. Requests must be made within 3 months of the expiry.
  • Can be topped up to a greater value.
  • All requests are subject to availability.
  • Can be used in exchanged for items in the CookShop.
  • Cannot be exchanged for cash.
  • Cannot be refunded under any circumstances.

Travel Insurance
We would strongly recommend travel insurance, which may provide cover in the event you are unable to attend your course through personal issues such as travel disruption, illness, sickness, bereavement of an immediate relative or other.

Dietary requirements, Food Allergies & Illness
We cannot guarantee any protection from allergies. We will be happy to discuss any allergy concerns you have before you book a course so you can make an informed decision whether to attend at your own risk. It is always your responsibility to advise us at the time of booking of any allergies or special requirements that may need to be taken into consideration for the duration of the course, such as diabetes.